Adding a Site to your Client

Adding a Site to your Client


 A SITE is the location where your Clients monitored cameras are at and adding this in is allows you to configure and store all relevant information to the cameras that will be monitored.

Navigate to your Client inside the ACCOUNT tab that you would like to add a new site under.

Hit ADD SITE on the right hand side of this same page. 


Here you can fill out the site’s name and monitoring station hours. 

1. The MONITORING STATION HOURS will be the time frame when the monitoring station will receive events and create incidents (if events are received outside of these hours they will not create incidents inside the monitoring software). 


2. Enter in the Site's Address


3. Below this, you can add some contacts to this site by entering the name and choosing the role of the contact you are adding: 

-EMERGENCY contacts will show up in the emergency contact list when an alarm is going off
-EMAIL contacts are contacts who will receive automated emails from the system such as daily or monthly reports
-SITE contacts will be the phone line that is on site 

You can add another contact by clicking add contact on the right hand side




4. You can also store the ALARM STATION information of this customer here for cases when their alarm is going off and you need any of the following information on hand:
CSID, the AR number, their verbal passcode and any additional important notes. 

It is important to add the permit number here as it will automatically be included within the dispatches to RSPNDR and RapidSOS and be available for the operators to view inside their incident.

 


5. Adding an INTEGRATION below this, you can add an emergency operator such as 911, bylaw, guard service, or an outreach agency in the order you would like them to be contacted.



Configuring these integrations will generate actioned buttons that will show up in your operator's incident to reach out to in cases of emergency:


For a more detailed description for adding in integrations see: Configuring Site Integrations
 
You are able to add multiple sites to each client and this is where they will all show up.

You can click on each site and review all enclosed information.


Once you've hit save, your SOPs will reveal themselves under the site information.

The SOP’s are the standard procedures for the operators depending on the level of the events happening—they will have a different series of actions they need to complete for each. The default ones will show up here but you are able to edit them based on your site's paperwork if there are any variances you would like to alter.
You can create the order by unchecking anything from the list and rechecking in the correct order.




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