Troubleshooting
Camera Configuration Checklist
Camera Configuration Checklist Here’s the checklist to set up your camera for optimal communication with our platform. Video Compression set to H.264 Ensure your camera’s Video Compression is set to H.264. Our platform communicates with your camera ...
My Uniview camera stream is a rainbow
If your camera's playback stream or live stream looks similar to this, it is an easy fix. It may look like it is presenting on the VMS side, but it is due to a configuration issue on the device itself. You'll want to log into your camera GUI and ...
Basic Camera Troubleshooting for "No Video Stream" Situations
There are lots of situations that will result in no video stream and thus there is no one solution that will fit all situations. So the first step in troubleshooting is to collect as much information about the camera and problem as possible. If your ...
Error Processing Credit Card Information
If you have received the error below please check the following steps to resolve it 1. Check you have entered correct and truthful credit card information. This process checks for active and real credit card information. 2. If you need to create the ...
Line Crossing and/or Intrusion Detection does not Generate Events
Sometimes when Line Crossing or Intrusion Detection is configured from the Admin portal for Uniview cameras the configuration is transferred to the camera correctly but the camera is NOT generating any events. This happens because on a Uniview camera ...
My Camera is Detecting Activity Outside of the Areas I Selected
This is most likely due to the current configurations on your camera. Let's have a look! 1. Ensure your motion area and/or intrusion areas ONLY cover the areas you are looking to get notifications for. 2. Remove Line Crossing if it is enabled and ...
Objects are Not Recognized when Motion Detection is Used as Act on Rule
For cameras that support motion detection configuration over ONVIF, only those objects that intersect with the selected detection area will be reported. A minimum of 25% of the object has to be inside the detection area to trigger the alert. Objects ...
Video Portal (VMS) Does Not Work or Shows Unexpected Results
Some browser addons will cause video portal to work incorrectly. Different issues can be observed ranging from misaligned lines to complete crash of video portal. To test if the issue is caused by the browser extensions or something else please open ...
ONVIF Authentication Failed Error When Adding a New Camera
"ONVIF Authentication Failed" message is displayed when the provided user credentials do not match camera's ONVIF user. This can happen either when adding a new camera or after the camera was reconfigured locally. Also, some special characters will ...
ONVIF Authentication Failed error when adding a new camera
"ONVIF Authentication Failed" message is displayed when the provided user credentials do not match the camera's ONVIF user. This can happen either when adding a new camera or after the camera was reconfigured locally. Also, some special characters ...
I Have Just Installed a Push Module on the Camera but it is Not Working
The exact procedure to troubleshoot will depend on the camera model and manufacturer, please follow these general highlights for initial troubleshooting: 1. Did the push module installation process complete successfully? For Uniview cameras you ...
Websocket Error
A web socket error in the VMS usually occurs when there is a cookies collision from being logged into multiple instances or multiple integrator accounts. Refreshing your page will fix this issue. If it persists, contact us at support@localsecurity.io ...
When Adding a Camera via Push Module (P&P) option, it Says it's Offline
As long as you have first successfully installed the correct firmware and push module onto your camera keep in mind that it can take up to 5 minutes for the initial handshake to process. If you close the camera info window in Admin portal and use the ...