Incident Management
The Universal Queue
The Universal Queue streamlines your workflow by consolidating all open L2+ incidents from multiple Monitoring Centers into a single, easy-to-access list. When a user clicks on an incident ticket in the Universal Queue, they will be seamlessly ...
How do I use a device's url to acess a speaker's talkdown (operator)?
As an operator, you will encounter some speakers at the site you are monitoring that will require you to play an uploaded pre-configured message through the device to warn rule breakers on site that they are being monitored or that the police are on ...
Incidents-Additional Attachments
How to add anything additional to an incident such as saved clips and pictures. Inside of your incident, you have an attachments tab: Here you have the option to add anything additional you would like the customer to see on their incident report in ...
Operator-Site 360
Site 360 helps to improve situational awareness so you are able to have better insights into the scope of a sight. There are two ways you can navigate to the Site 360 as a Super Operator: 1) By using the universal search in the top right of your ...
Video Tutorial - Incidents
Adding RSPNDR Guard Reports to Customer Reports
RSPNDR is the shared guard service configured on some of your sites to dispatch a live guard in the event of an alarm. If you dispatch a guard using RSPNDR, the guard will generate a report that will show up in real time in the GUARD tab inside your ...
Incident Audio Talk-Downs
Use this guide to use any type of audio talk down on the site you are monitoring to communicate with people on site. When inside an incident, if your action items ask you to Use Two Way Audio: You can navigate to the Audio Button in the top right ...
Saving a Clip to your Incident
Creating a saved video clip is an important tool you want to utilize regularly! Your customers will have x amount of days that the cloud stores their video streaming. For this example, let's say it's 3 days. Although the customers are alerted every ...
Filtering Events inside your Incident
How to filter events inside of an incident in Bounty Hunter Once inside your incident, there may be multiple events populating on the left hand side of your incident management screen, sometimes with different dispositions. This will depend on the ...
Notifications - Operator
The top right icon of your Bounty Hunter system is your notification icon. It will notify you with a number next to the Bell of new notifications when a new notification comes in. This can include important events such as: -new incidents -tagged ...
Incident Close-out Record
When closing your incident as an operator, you will be asked to fill out a close out incident record. This will be your guide to properly filling this form out! When you are ready to close your incident and have gone through your incident close ...
Supervised Events
Supervised events are when a site is configured with rules at the site or camera level by an administrator, telling your sites to automatically create an event ticket for you. To break this down further, the system will auto-create an alarm on site ...
Changing the Disposition in your BETA tab
How to change the disposition of your incident ticket using the BETA tab. If you are working on an incident inside your Beta tab, you want to ensure your events are labelled with the correct disposition. You can adjust the disposition for multiple ...
Closing an Incident
You can use the CLOSE INCIDENT button from your action buttons once inside an incident in the top right hand of your screen but you will be unable to perform this successfully until some actions have been completed. You will produce an error if ...
Escalating Alerts to ECC
If you need to escalate an incident to an emergency control center for your client, you will navigate to the top right corner and click on the EMERGENCY OPERATOR button. A window will pop up presenting you with the ECC numbers available. If more than ...
Inside an Incident - Overview
Inside an incident we have built it so that from a single pane of glass, all the needed information is at your fingertips. On the right you will see a place for notes. This is where any notes made when creating the incident will show up as well as ...
Where do I find the site's permit number?
If you are on a call to the Emergency Control Center, occasionally they will ask for the Permit number of the site. This information be logged here inside your incident in the tab next to your site's contact information:
Escalating an Incident to ECC - Supplemental Alerts
Supplemental alerts allows us to send business name, address and a certain amount of notes to the ECC at the same time you're making the phone call. When you call in, it links in on their end the digitally transported text. Once inside the incident ...
Hiding the Bounty Hunger Navigation Menu
As an operator, it may be beneficial for you to hide our Navigation Menu on the left hand side to make your incident screen wider! Simply clock on the arrow in the top right corner to hide this menu. Click on the icon to bring the Navigation menu ...
Escalating an Incident to Guard Services (Direct and using RSPNDR)
Once inside the incident itself, you will want to first follow the procedure for assigning the incident and following all the action items for the escalated event as mapped out. If you need to escalate the new incident to a guard service for your ...
Incident BETA Tab
Your Beta tab works exactly like your Open Incident Que as you can see below! When a new incident comes in, it will pop a ticket in your new incident que: Clicking on this Incident in the Beta Que, will bring up the page below that has some ...
Escalating an Incident to ECC - Full Alert
Full alerts allows us to have a two-way text conversation with the ECC as well as the ability to send media such as pictures and video across. Instead of having to dial you can press a button and create a case with them. The ECC will receive ...
Incident Management - Levels of Disposition and Changing Disposition within an Incident
The DISPOSITION level category is based off of the event type the event is tagged with when you escalate it here on the Video Portal: The disposition level, priority and urgency can shift based on ongoing tickets happening when the armed site ...
Camera's Field of View has Altered - Operator
If your site has a PTZ camera you may run into any of the following issues when on your shift: -the camera is triggering events outside of the site due to the field of view being altered -the camera is looking at the ground or a wall or has moved to ...