Incident Creation
Acknowledging Normal Events
A normal event is isolated ONLY to regular activity. If you are watching the event and time is spent watching to decide if it is normal, you ALWAYS escalate it. In the VIDEO TAB of the Camp Website, you will want to log in with your VMS credentials. ...
Arming the System
1. When starting your shift, you will want to ARM your system. This will automatically allow incidents to be created in your window of the open incident que if an alarm is performed in the Video Portal. You can do this by clicking the SHEILD icon in ...
Incident Mangement - Assigning an Incident
Assigning an incident means that the event ticket has been passed onto the assigned operator and is currently being dealt with in accordance to the site’s previously set up SOP’s. To assign an open incident to an operator, simply navigate to the ...
Event Types and Notes
When an event triggers in the VIDEO tab of your camp menu that requires attention and is anything other than normal, you will want to escalate this as an incident. Steps to escalating an event: 1. Select the event window and it will highlight this ...
Using the Event tab to Acknowledge Events or Create Incidents
A great way to check to see if you are receiving all the events through the portal when your station is armed is to keep the Events tab open with the appropriate filters: This will allow you to see all analytic events coming through for your cameras ...
Operator: Bounty Hunter Login
As an operator, you should have one or two logins that will be provided via email to you. SSO Login SSO is for app.localsecurity.org which is the platform you will log into at the beginning of every shift and where you will perform all of your ...
Manually Creating an Incident
The only way to send data direct from the Video portal is using the ACK button but as an operator you may see something on the live view that requires creating an incident-this is what the manually creating an incident is option is for. If you want ...
Choosing which Site(s) your Super Operator has visibility of.
Use this guide to remove or add site visibility for a Super Operator user inside Bounty Hunter. If you want to balance the event load between your operators, Bounty Hunter has an easy solution allowing you to control which operator sees which ...