Websocket Error
A web socket error in the VMS usually occurs when there is a cookies collision from being logged into multiple instances or multiple integrator accounts.
Refreshing your page will fix this issue.
If it persists, contact us at [email protected] so we can investigate this further.
Related Articles
Error Processing Credit Card Information
If you have received the error below please check the following steps to resolve it 1. Check you have entered correct and truthful credit card information. This process checks for active and real credit card information. 2. If you need to create the ...ONVIF Authentication Failed error when adding a new camera
"ONVIF Authentication Failed" message is displayed when the provided user credentials do not match the camera's ONVIF user. This can happen either when adding a new camera or after the camera was reconfigured locally. Also, some special characters ...ONVIF Authentication Failed Error When Adding a New Camera
"ONVIF Authentication Failed" message is displayed when the provided user credentials do not match camera's ONVIF user. This can happen either when adding a new camera or after the camera was reconfigured locally. Also, some special characters will ...Video Portal (VMS) Does Not Work or Shows Unexpected Results
Some browser addons will cause video portal to work incorrectly. Different issues can be observed ranging from misaligned lines to complete crash of video portal. To test if the issue is caused by the browser extensions or something else please open ...Basic Camera Troubleshooting for "No Video Stream" Situations
There are lots of situations that will result in no video stream and thus there is no one solution that will fit all situations. So the first step in troubleshooting is to collect as much information about the camera and problem as possible. If your ...