Reporting - For Customers

Reporting - For Customers

What your customer receives and where to set that up.

Every morning your customer will receive an interactive report providing them with a listing of all the different types of interactions that happened that night. You can make sure this is set up for them by check marking the EMAIL NOTIFICATION CONTACT for that user under the Account tab. 

Each report consists of the following: 

1. A summary of what was processed the previous night by our system:

2. Below this, they will also receive an incident report on any incidents that were escalated above a normal event from the night before looking similar to this:

They can click on Interactions link to pull up the video in the history of their timeline via their app or if they click on the icon at the end of the incident line, this will take them to their Incident Share page. 

You can go here to see what the customer sees in each morning reports incident share. 

 

3. Below this, each normal event (anything L1) will be listed with the attached notes from the operators. The end user will be able to click on the interaction and be directly brought into their customer app to the video at that exact point and time. 



This keeps everyone in the loop and your customers gets proof of work.

For the sites where no action has happened it is a good reminder that they are being taken care of and for any site with activity they will get a listing of all the interactions the guards have made on their cameras from the previous night. 

 

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