Menu Alerts on the Customer level will allow you to create alerts for both sensor and system events. Alerts created on this level can be delivered to users registered under selected customer only. Alerts can be delivered either as email alerts or as push notifications if server analytics is used as a trigger.

To start creating a new alert or to edit an existing alert first open the Customers table and select a customer for whom you want to create/edit the alert. Next, open the Alerts tab on the customer menu level and select either Create Sensor or Create system event buttons to create a new alert or click on one of the existing alerts to edit its properties.

To receive notification about motion events, line-crossing, intrusion, analytics or any other sensor events click on the Create Sensor Event button

On the first tab provide a name for this alert and select Alert type, this will control what event will trigger the alert. 

Alert can be set to be active at any time or on a specific schedule, you can choose what days of week and hours of the day the alert will be active. Orange squares indicate "active" periods, white squares indicate times when the alert will be disabled.

Notification filtering allows you to control how often an email will be delivered. Our system can either send notifications as soon as possible, uncheck the checkbox, or can aggregate events for the specified period of time, and then one email which will contain information about all events will be delivered. 

Note: Mobile push notification option can be used only for server-generated events, these include object detection and face recognition. For camera side events only email notification is possible.

After settings for the alerts are configured click on the Next button or click on the Cameras tab to start adding cameras to the alert.

You can add any number of cameras to the alert. To further enhance false alert filtering you can use the Dual Technology option, when Dual Technology is selected the notification will be sent only when the event is detected by all cameras in the Selected Cameras table at the same time.

The last step is to select recipients, click the Next button or click on the Contacts tab to start adding users to the recipient list. To add a user to the Selected contacts list simply click on the user from the Available contacts table or use the Select all button to add all users with one click.

Note: for push notifications to work a user must install our mobile application and login into it using a username from the Selected contacts table.

To create a new alert when the camera loses connection with the cloud use Create System Alert button. 

Next following the same logic as for the Sensor alert create the alert name, schedule, notification filtering, and method of alert delivery. Then add one or more cameras to the alert and choose recipients in the same way as described above for the Sensor alert.