Manually Creating an Incident
The only way to send data direct from the Video portal is using the ACK button but as an operator you may see something on the live view that requires creating an incident-this is what the manually creating an incident is option is for.
If you want to manually create an incident:
1. navigate to the INCIDENT tab of your platform and click NEW INCIDENT in the top right hand side of your page. 
You have the ability to search all the information from the VMS camera ID.
Enter in the event type and any notes to describe what has happened.
Hitting save will send this new incident into the Incident Que to be assigned.
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