Incident Share: End Customer View
What does the end customer Incident Report look like?
There are three parts to what the end customer can see from their incident report:
1. Camera Icon:
This will show the Site Information, When the incident was opened and closed, The type of event with a clickable link to the event from their app login as well as a thumbnail of the event.
2. Time Icon:
This will show the list of completed Action Items and all the notes that are marked External
3. Paperclip Icon:
This will show any attachments added to the Incident by the operator such as relevant pictures or video clips that the customer can download.
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