Welcome to Local Security!

This guide will show you step-by-step how to:

1. Access the Local Security Platform
   
2. Start training in the Academy
   
3. Download mobile apps to your phone and tablet
   
4. Submit & manage support tickets
   
5. Request live training & kickoff your pilot customer
   
6. Submit an 🏗️App Factory request for a branded mobile app
   

🔑 Access the Local Security Platform

All Local Security web app products can be accessed from app.mira.bot.

You should bookmark app.localsecurity.org for easy access.

MiraOS ties all of our connected apps together and houses tools for:

1. Integrators
   
1. Stats Dashboards
   
2. Account Manager
   
3. Customer Subscriptions
   
4. Accounting
   
5. Camera Glue Admin
   
6. Learning Academy
   
7. Knowledge Base
   
8. Support Tickets
   
   
2. Monitoring Centers
   
1. Rapid Threat Assessment Center (Rapid TAC)
   
2. Incident Management
   
3. Emergency Dispatch
   
4. Partner Management
   
5. Lending & Merchant Services
   
6. Reporting
   
7. Live Chat
   

The navigation on the left gives you quick access to the tools we mentioned above; notably, you can access Camera Glue portals for Admin and Operator (video) control.

Camera Glue is our cloud-based Video Management System (VMS) natively integrated with MiraOS. You can use SSO to sign in to Camera Glue.

For enhanced security, users with admin access to Camera Glue cannot log in to the customer video portal using their admin credentials. A separate user on the customer account is required to access stored video.

Never access customer data without express authorization from the customer! 

Local Security web apps take advantage of the latest available web technology and work best using Chrome.

Using any web browser other than Chrome may result in a loss of functionality.

🚌 Start Training in the Academy

Once you have successfully logged in, your first stop is the Learning Academy. To access the Academy, locate the help icon  in the top right of the navigation bar, and look for the link.

A new browser window will open, and you will automatically sign in to the Academy. If this is your first time, you may be asked to agree to our Terms & Conditions and update your time settings.

Your partnership success manager has already enrolled you into a customized learning path. Contact your partnership success manager if you do not see a learning path when you first log in.

A learning path is a collection of courses curated for your engagement type and organized in a logical sequence to maximize your training.

Complete your assignments as soon as possible. Most learning paths can be completed in in a few hours. Completion of the assigned learning path unlocks:

• Live training for advanced learning
• Discounts and promotions
• Approval to set up your first Virtual Guard Service customer
  

Before you start training, make sure you have ordered training equipment from the Local Security Store.

📱 App Download: Local Security

The Local Security customer app allows users to control their video monitoring system, follow up on incidents, view their billing history, view their contact details, and more!
The app also has a back end for integrators that will guide you through creating customers, creating sites, adding cameras, establishing emergency contacts, uploading site maps, setting dispatch procedures, creating subscriptions, testing signals, adding arming rules, and more!

   

Try out the apps on a mobile phone and tablet

📖 Manage Support Tickets

Support tickets are visible from the Knowledge Base (where you are reading this). To access your Customer Portal click the link in the top right navigation.

• View a manifest of OPEN and CLOSED tickets
• Read messages on tickets from the Support Team
• Respond to tickets and upload files
• File a New Ticket

Create a test ticket to say hello!

You can open a ticket by emailing support@localsecurity.io, or by sending a WhatsApp message to +1 (855) 537-1548

WhatsApp live support is only available to Enterprise plan members

🚀 Live Training & Pilot Customer

Wow! You are making great progress. By now, you have:

1. Logged into the Local Security platform
2. Completed Academy Training and all courses of your learning path
3. Installed apps on at least 2 devices and used them
4. Navigated to the Customer Portal and created a test ticket

Some courses become unlocked after completing prerequisites.

Check your Incomplete Courses list in the Learning Academy before moving on.

When this is all complete, you are approved to request advanced training!

Advanced training is completed by Zoom or on-site at your pace of business. Advanced training focuses on setting up your demo or pilot customer. Schedule advanced training via Zoom.

Contact your partner success manager for large teams needing on-site training.

🏗️ App Factory Request

Depending on your service plan, you are entitled to a co-branded or complete white label of the Local Security app.

Startup and Business plan customers receive co-branded versions of the app. This includes a custom app icon, splash page, and header. Co-branded apps maintain a discreet Local Security footer and are hosted in our Android and iOS app stores.

Enterprise customers are entitled to a complete white-labeled version of the app, with optional custom enhancements including:

• Custom Colours
• No Local Security footer
• Hosting in private Android and iOS app stores
• Brandless SSO

Minimum requirements for a successful factory request:

1. App Name
2. Company Details
   
   1. Legal Name
   2. Privacy Policy URL (hosted on your company domain)
   3. Terms of Service URL (hosted on your company domain)
   4. Support URL (hosted on your company domain)
3. Support & Marketing Contact Details
   
   1. Phone
   2. Email
   3. Web
4. Language Selections
5. Colors
6. Logos
   
   1. These should be submitted as vector graphics (.ai .eps .svg). Contact your graphic designer if you need help.

Start your 🏗️App Factory request ASAP. Apps are produced 4 times per year at the start of each quarter, and the cutoff for submission is 1 month in advance of the next publishing cycle.

Great job! 🎉

We cant wait to see what you build with our trusted network of Local Security partners!