Event Types and Notes
When an event triggers in the VIDEO tab of your camp menu that requires attention and is anything other than normal, you will want to escalate this as an incident.
Steps to escalating an event:
1. Select the event window and it will highlight this event for you on the right hand side of your screen (you are able to toggle this side menu to where it is best serving you on the screen). This will now allow you to create an incident to be reported and give you a list of action items to assign to this event.
You will see a dropdown list of options.
2. Each event type is attached to its own level. These are the SOP’s that we have already set up with the client, meaning with each event option it will auto populate instructions on how to handle that incident: contact the site, dispatch police etc.
(Tagging the event with the appropriate action item and therefore subsequent level, will also determine how long you have to assign one of these events to a person)
3. After choosing an event type for your event, you have the opportunity to add any additional notes before the incident is fully created in the field directly underneath.
The notes you add here will follow the ticket so it is visible by whoever receives it and will integrate itself into the customer’s account history.
4. When you are done filling out these fields, hit OK. This will disposition the event, create an unassigned ticket for the incident and it will move the report into the INCIDENTS tab on the left hand side of the Camp menu.
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