Supplemental alerts allows us to send business name, address and a certain amount of notes to the ECC at the same time you're making the phone call. When you call in, it links in on their end the digitally transported text.

Once inside the incident itself, you will want to first follow the procedure for assigning the incident and following all the action items for the escalated event as mapped out. 

If you need to escalate the new incident to an emergency control center for your client, you will navigate to the top right corner and click on the EMERGENCY OPERATOR button.

A window will pop up prompting you to input the type of incident and if there are multiple events happening from the same camera or site, to choose the primary camera event. For this drop down you will want to choose the highest disposition incident (ie L4 over L3).
Once these are filled out you want to hit the CHECK COVERAGE BUTTON. 

**it is important to note that the 911 phone number will be available from this same screen but if you were to click on the phone and simply dial out to them without clicking on the CHECK COVERAGE button you would not initialize the supplemental alerts and all of the information inside the incident would not be bundled and sent to the ECC. **

Once you have clicked the check coverage button, you will get a result back saying if the supplemental alerts are available for this region or not. 

This example below shows that supplemental alerts are available for this customer. If you click on the "I" icon, this will provide instructions on what to do next ("Supplemental Coverage. Call the ECC, incident details will be forwarded when your call is initiated"). 

From here, simply click on the phone number for the ECC generated to pull up the softphone on your platform and initiate the call. If Supplemental Alerts are denied in this area you can do the same action, the information will just need to be relayed to the operator instead of it automatically sending direct to them. 

Once you have completed the call, the audio will be saved within the platform.

If you toggle over to the right hand side where your notes are and scroll over to the ECC DISPATCH TAB, this is where you will see the flow and get updates on everything you have done thus far. 

If you need to return to the pop up with the ECC number for any reason you can click on the EYE ICON under this tab or alternatively click on the EMERGENCY OPERATOR button at the top again. 

Once the authorities have been dispatched you can now go ahead and complete all of your action items making thorough notes and then proceed to close the incident from the CLOSE INCIDENT in the top right.