Full alerts allows us to have a two-way text conversation with the ECC as well as the ability to send media such as pictures and video across. Instead of having to dial you can press a button and create a case with them.

The ECC will receive everything: thumbnails, notes, action items, site contacts, right into their workflow management software. When your operator clicks the 911 button they will have the opportunity to see what you're able to send and it will be obvious what is available at that ECC as our system determines that for you automatically. 

Once inside the incident itself, you will want to first follow the procedure for assigning the incident and following all the action items for the escalated event as mapped out. 

If you need to escalate the new incident to an emergency control center for your client, you will navigate to the top right corner and click on the EMERGENCY OPERATOR button.

A window will pop up prompting you to input the type of incident and if there are multiple events happening from the same camera or site, to choose the primary camera event. All additional events are sent as milestones inside the incident. For this drop down you will want to choose the highest disposition incident (ie L4 over L3).
Once these are filled out you want to hit the CHECK COVERAGE BUTTON. 

**it is important to note that the 911 phone number will be available from this same screen but if you were to click on the phone and simply dial out to them without clicking on the CHECK COVERAGE button you would not initialize the supplemental alerts and all of the information inside the incident would not be bundled and sent to the ECC. **

Your SHARE EXTERNAL toggle beside your note section, allows your notes to be included in what is sent to ECC but also the shared incident page, which means that you don't want to put anything in here that you wouldn't want an end client to see.

Once you have clicked the check coverage button, you will get a result back saying if the full alerts are available for this region or not. 

This example below shows that the full alerts are available for this customer. If you click on the "I" icon, this will provide instructions on what to do next ("Full Coverage. Click SEND to initiate conversation with the ECC"). 

If Full Coverage is available like in this example, simply click send to initiate the conversation with the ECC. The data inside your incident will be bundled and sent over to the ECC including: the address, zone, if it was visually verified, the site phone and emergency contacts, and also depending on the area any media attachments as well. 

If Full Alerts are denied in this area you can do the same action, simply click on the ECC phone number from the same box and dial out to them. 

You will see from the same box you will now be able to cancel the dispatch with a note explaining the reasoning if you have made a mistake. That information will be relayed to the ECC once you hit SEND CANCEL REQUEST. 



Closing that window back inside the incident under ECC DISPATCH TAB, you will be able to see the ECC has accepted job and typed a message. Inside the "write note" box you are able to send a response back to them and are able to type back and forth here. You will not need to refresh the page to get updates.

If you need to return to the pop up with the ECC number for any reason you can click on the EYE ICON under this tab or alternatively click on the EMERGENCY OPERATOR button at the top again. 

Once the authorities have been dispatched you can now go ahead and complete all of your action items making thorough notes and then proceed to close the incident from the CLOSE INCIDENT in the top right.