Escalating Alerts to ECC
If you need to escalate an incident to an emergency control center for your client, you will navigate to the top right corner and click on the EMERGENCY OPERATOR button.
A window will pop up presenting you with the ECC numbers available. If more than 1 number has been uploaded into the Emergency numbers each tab will look like so:
Click on the appropriate one to reveal the number.
You will be prompted to input the type of incident and if there are multiple events happening from the same camera or site, to choose the primary camera event. For this drop down you will want to choose the highest disposition incident (ie L4 over L3).
Once these are filled out you want to hit the CHECK COVERAGE BUTTON.
Checking the coverage checks the Emergency Control Center for what kind of information they can receive-basically checking if there is an alternative "alert" method can be used to contact the ECC.
This can return 3 results
No Coverage: No special communication supported. Only 10 digit dials.
Partial Alerts: Some data can be transmitted to the ECC, like name, address, notes, and thumbnails. A 10 digit dial is still required to contact the ECC, however their software will already have the details above linked to your caller ID.
Full Alerts: Lots of data can be transmitted to the ECC, like name, address, notes, thumbnails, GPS. The ECC supports live chat, so a 10 digit is not required (though it still works just fine). Instead of the dial, you send the data, and then a messenger chat starts in the ECC tab.
Once you have clicked the check coverage button, you will get a result back saying if the supplemental alerts, full alerts or no coverage is available for this region.
Let's look at an example that shows no coverage available:
Hovering over the "I" icon will provide instructions on what to do next ("No coverage, Call the ECC Directly").
In this case, simply call out from the phone number provided in the pop up window to call the ECC and relay the information to them as normal.
For more information on supplemental alerts navigate here.
For more information on full alerts navigate here.
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