Configuring the RSPNDR Guard Service on your Site
RSPNDR is a network of on-demand licensed guards that we can configure directly into our platform so that your operators can dispatch a guard to a site's alarm. Their software will pick the closest guard service to your location!
Let's start by configuring RSPNDR so it is enabled on your client's site and available for operators to use:
1. Go to your Client, choose the Site you want to configure and then hit the EDIT button under the DETAIL tab:
2. Add a new Integration! Choose Guard and then Shared and any notes you need to relay:
3. Scroll to the top and hit
Your site is now configured and integrated with RSPNDR!
Your operator's GUARD BUTTON inside their incident will allow them the option of calling out to RSPNDR under the Shared Guard tab as so:
If you want to see the steps the operators take to deploy a guard through RSPNDR visit: Escalating to a Guard
If you want to test in a staging environment how the two integrations talk to each other, you can visit: Testing the RSPNDR Guard Services Integration
Related Articles
Configuring Site Integrations
A detailed look at configuring your site's integrations. If you haven't already configured your site, or are unsure how to add an integration visit: Adding a Site to your Client before moving forward. Let's take a look at an example starting with ...Adding RSPNDR Guard Reports to Customer Reports
RSPNDR is the shared guard service configured on some of your sites to dispatch a live guard in the event of an alarm. If you dispatch a guard using RSPNDR, the guard will generate a report that will show up in real time in the GUARD tab inside your ...Escalating an Incident to Guard Services (Direct and using RSPNDR)
Once inside the incident itself, you will want to first follow the procedure for assigning the incident and following all the action items for the escalated event as mapped out. If you need to escalate the new incident to a guard service for your ...Guard Service Agreement Paperwork
Here you'll find details on each section of filling out your agreement form for any cameras you are looking to have monitored. 1. You can begin by filling out the site information where the cameras will be monitored with the full address as well as ...Adding a Site to your Client
A SITE is the location where your Clients monitored cameras are at and adding this in is allows you to configure and store all relevant information to the cameras that will be monitored. Navigate to your Client inside the ACCOUNT tab that you would ...