1. Publish Camera Plan

2. Apply the camera plan 

 

 

To add a new Subscription make sure you have set:
1. Camera Plan
2. Setup Fees

Editable fields:

Merchant - This is who bills the Customer. Invoices to Customers come FROM the Merchant.
Note: If you choose your Monitoring Center as a Merchant, the additional function will be available:
Pay Integrator Commission - check this function to pay your Integrator commission for the services. 

With unchecked ‘Pay Integrator Commission’ function, the commission to the Integrator will not be paid. 

Billing Entity Name - The name that will be listed as TO on the Customer Invoice
Billing Contact Email - this email will receive all invoices, receipts, and billing notifications
Start Date - by default the first day of Subscription activation.
Term (months)  - Term of the monitoring agreement.
Renewal Date - Date monitoring agreement renews (or expiration date)

Renewal Term (months) -  The renewal term of the monitoring agreement
Billing Day - The day of the month that the Subscription will bill on.
Billing Frequency - the subscription payment frequency
Currency - Subscription currency   
Setup Fees - pick a previously chosen Setup Fee, if applicable. Leave the field empty if it is not necessary to bill the Site for a setup service.

This section allows you to refill the Site’s wallet for Overage invoices funding (Overage minutes and Live Patrol payments).
The Wallet can be refilled manually or automatically.
To have an Auto Refill - tick the checkbox of the section and set the fields:
Auto Recharge Amount - the amount that refills the wallet in one recharge.

Minimum Balance - if the wallet has an amount below this value, then it will be refilled during the next Recharge Wallets cycle (10:45 am PST daily).

Max Daily Recharges - the amount of the possible wallet refills for the Auto Recharge Amount during the day. 

The last section is for the Operator Overage Billing Disabled and Live Patrol Billing Disabled.
If you tick  these checkboxes, the applicable overage invoices will not be billed.

The Auto Refill function runs every day at 10:45 am PST time.
If the Current Balance is higher or equal to the Minimum Balance amount, this step will be skipped.

 

 

To have your Subscription activated you need to:
1. Add a Payment Method for the Site
2. Add the Camera Plan to the Site’s cameras

 

Click the ‘Add Payment Method’ and fill out the form’s fields.
We accept credit cards: Visa, Mastercard, American Express, Discover, JSB, Diners Club, UnionPay.

Congratulations, your card is now successfully added!
A confirmation email will be sent out.

Note: You can add as many cards as you want. The card that is marked with a star will be a primary card for billing the recurring invoices and recharging the wallet.

To change a primary card click the star icon.
To delete a card click the bin icon.

 

Choose a Camera Plan:

Click the ‘Save’ button.

If you are able to see the Plan name under the ‘Products’, you are good to go!

Return to the Subscription Tab and click the ‘Activate’ button.

Click ‘Confirm’.

Next pop-up window will ask if you want the Site to receive their initial invoices:
1.  Recurring invoice for a month Camera Plan
2. Setup invoice (if a Setup Fee was applied for a Site).

Click ‘Yes’ to send them at once, or ‘No’ if the Plan’s Start Date is in the future or the Plan is being transferred from another account.

Congratulations! Your Plan is now activated!

 

OVERVIEW

1- settings were set during the addition of the Subscription
2- settings were set during the creation of the Camera plan
3- date of when the last invoices and bills were sent out

 

FEE DETAILS

1- The Camera Plan Monthly Fees are used for the recurring invoices.  They depend on a chosen Camera Plan.
2- The current Camera Plan is applied on the Site.
3- The Setup Fees are set during the Subscription activation

 

ACCOUNT SETTINGS

1 - The added cards for a Site as a Payment Method
2 - The wallet state. Was set during the Subscription creation for an Auto refill.
3 - The state of Operator Overage Billing and Live Patrol Billing settings. The turned on functions allow to fund overage invoices automatically from the wallet.

4 - A billing Entity Name that will be used for the invoices.
Billing Contact Email - this email will receive notifications for Recurring, Setup, Overage invoices and bills, completed wallet charges, addition or removal of the payment methods, default changes of the payment methods, “payment declined” notifications and its reminders.

Site’s Wallet

Let’s review the Wallet settings closer:

In this example the Auto Recharge function is switched on, meaning that if the Current Balance ($106) drops below the Minimum Balance Sum ($100), then the primary card will be charged for a sum of Recharge Amount ($50) up to Max Daily Recharges times (3) to make the Current Balance higher or equal to the Minimum Balance amount.
The Auto Refill function works every day at 10:45am PST time.
If the Current Balance is higher or equal to the Minimum Balance amount, this step will be skipped.

To deactivate the wallet auto recharge - uncheck the Auto Refill Section checkbox at the Subscriptions Settings.

 

TRANSACTIONS

1 - The Transactions made. The Transactions also can be checked in your Stripe account and  the Accounting Tab.
2 - The Invoices sent to the Site. The statuses may vary: Open, Payment Requested, Paid, Void.
To download an invoice, send a credit note or void the invoice, proceed to click on the "..." icon next to that invoice. 

3 - The Wallet transfers made. 

To see the wallet transfer details, click on the "i" icon 

Transactions also can be checked in your Stripe account by the Stripe Reference Id.

 

Use this guide next to change or cancel your camera plans!